Get in touch
Molvrik connects learners and instructors across time zones. If you have a question about group sessions, individual scheduling, or course access — this is where to start.
Send a message
Every request is read by a person. Response times vary by inquiry type — course-related questions are typically answered within one business day, while technical issues are prioritised and handled faster.
Office details
Postal address
Pavlivska Square, 10
Kharkiv, Kharkiv Oblast
Ukraine, 61000
Phone
Support hours
Monday through Friday
09:00 – 18:00 EET (UTC+2)
Closed on Ukrainian public holidays
When learners reach out
Patterns from a typical four-week period show when messages arrive most often. Knowing this helps set realistic expectations — high-volume days may take slightly longer to process.
Response time by day
Weekday mornings in Eastern European time see the highest volume. Friday afternoons and weekend messages are handled on the next business day. For urgent access issues, email directly with "URGENT" in the subject line.